Please look through the frequently asked questions below to see if there is an answer to your problem.
Our training is available currently in the following languages:
English
French
German
Polish
Japanese
If you want the training in a different language please let us know what language you are interested in and the number of units you would require. Once we have enough interest in a new language we will translate the course and make new languages available.
EMSS accept a number of different health and safety qualifications that meet its guidelines. Visit emsssafetypassport.co.uk to see if your safety passport is accepted. If it is not then the National Safety Passport is the fastest way to get an EMSS Safety Passport.
Due to updates and amendments to legislation, we regularly revise our material to include the latest information. As such, to renew a card you will have to retake the training.
If you already have an EMSS account, log in and enter the code into the box on your Dashboard screen where it says: Enter your ticket ID to get started. If you don’t have an EMSS account, click https://emsssafetypassport.co.uk/Register/Me to create one. Once created you can enter your code into the box on your Dashboard screen where it says: Enter your ticket ID to get started.
You don’t need an activation code unless the training has not attached to your account. Please see the question below for further information.
If you already have an account with us:
Log into your account. On your Dashboard screen you’ll see a box that states you have x tickets to assign / use. Click on the blue Send / Use tickets button and choose to do the training yourself.
If you don’t have an account:
When an order is placed the system automatically sends out 2 emails:
If you don’t receive these emails in your inbox, they may have been redirected to your Spam/Junk folder. If you do not have either email, please let us know so we can help you further. Click on the link in the Getting Started email to create your account. Once you’ve created your account, you’ll see a box on your Dashboard screen that states you have x tickets to assign / use. Click on the blue Send / Use tickets button and choose to do the training yourself.
Most candidates can reach the qualifying level in around 2-4 hours. You do not have to do the training in one go, you can log out at any time then log back in to continue the training, the system will remember where you got up to. We do advise that you complete an assessment before logging out or you may have to watch the video again.
If the training was sent to you by your company, they may have specified that the card be delivered to their business address – we can confirm this for you if you would like to call or email us. Cards are sent by 2ndClass post and usually take between 3 – 5 working days to arrive.
International post can take up to 21 working days to be delivered and can sometimes take longer due to being held in customs.
Once you’ve completed your training you’ll find an ONLINE PROFILE tab at the top of your account screen. If you click on this, you’ll be able to view an image of your EMSS Safety Passport card. Below this image you can add training and experience/skills to your online profile. You can share this by clicking on the Share Profile button and entering the relevant email address.
If you log into your account, you can order a replacement card by clicking on the Order a Replacement Card button.